Full-Time Lead — Direct Store Training & Service

The GIANT Company; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Job summary

The GIANT Company in Harrisburg, PA is seeking a role focused on delivering outstanding customer service to GIANT Direct customers while training and developing GIANT Direct shoppers. You will lead a team, manage training, schedules, and equipment, and ensure operations run smoothly with a focus on guest satisfaction.

Ideal candidates bring strong interpersonal, organizational, and communication skills, plus a proven ability to work in a fast-paced retail environment and to learn multiple tasks

Qualifications

• Meets minimum age requirements as per state law.
• Authorized to work in the U.S.
• Able to communicate and understand company policies and safety regulations.
• Meets ergonomic and physical requirements with or without accommodation.
• Meets the company performance standards including attendance.
• Able to use equipment and tools required for the job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver willing to learn multiple tasks and technologies.
• Ability to use computers and other communication systems for job duties.

Responsibilities

• Promotes positive customer engagement through service.
• Fosters a positive and inclusive work environment.
• Oversees training, reports, paperwork, ordering supplies/equipment, and scheduling.
• Operates GIANT Direct processes competently across roles.
• Manages GIANT Direct operations per department standards.
• Leads a team with delegation, empowerment, and follow-up to deliver service.
• Monitors performance and drives accountability while engaging staff.
• Collaborates with store/department management to address issues.
• Handles customer questions, comments, and complaints.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Problem solving

Computer skills

Job description

The GIANT Company in Harrisburg, PA is seeking a role focused on delivering outstanding customer service to GIANT Direct customers while training and developing GIANT Direct shoppers. You will lead a team, manage training, schedules, and equipment, and ensure operations run smoothly with a focus on guest satisfaction.

Ideal candidates bring strong interpersonal, organizational, and communication skills, plus a proven ability to work in a fast-paced retail environment and to learn multiple tasks