Direct Store Ops Lead & Training Coach

The GIANT Company; Conshohocken (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Job summary

The GIANT Company in Conshohocken, PA is seeking a dedicated team member to provide outstanding customer service and to train and develop GIANT Direct shoppers. You will contribute to a positive, inclusive store environment and help manage training, scheduling, and daily operations.

As part of GIANT Direct, you will work with store leadership to address issues, support customers, and drive exceptional service. This role emphasizes teamwork, reliability, and a commitment to our communities.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Authorized to work in the U.S.
• Able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Able to meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver who is willingness to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Teamwork

Tools

Computer systems

Job description

The GIANT Company in Conshohocken, PA is seeking a dedicated team member to provide outstanding customer service and to train and develop GIANT Direct shoppers. You will contribute to a positive, inclusive store environment and help manage training, scheduling, and daily operations.

As part of GIANT Direct, you will work with store leadership to address issues, support customers, and drive exceptional service. This role emphasizes teamwork, reliability, and a commitment to our communities.