Lead Direct Store Operations & Training

The GIANT Company; Greenbriar (PA); On-site; USD 40,000 - 72,000; Full time

Job summary

The GIANT Company is seeking a Store Supervisor for GIANT Direct in Pennsylvania. The role focuses on delivering outstanding customer service while training and developing GIANT Direct shoppers.

You will oversee training, scheduling, and operations, leading a team to ensure exemplary customer experiences and adherence to standard practices. A strong emphasis on communication and problem-solving supports our service vision.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Authorized to work in the U.S.
• Able to communicate and understand company policies and safety regulations in order to complete job duties.
• Must meet ergonomic and physical requirements, with or without reasonable accommodation.
• Must meet company performance standards including regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver who is willing to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems required to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service

Communication

Team leadership

Problem solving

Computer skills

Attendance

Job description

The GIANT Company is seeking a Store Supervisor for GIANT Direct in Pennsylvania. The role focuses on delivering outstanding customer service while training and developing GIANT Direct shoppers.

You will oversee training, scheduling, and operations, leading a team to ensure exemplary customer experiences and adherence to standard practices. A strong emphasis on communication and problem-solving supports our service vision.