Direct Store Team Lead - Customer Service & Training

The GIANT Company; Hershey (PA); On-site; USD 36,000 - 60,000; Full time

Job summary

The GIANT Company in Hershey, PA is seeking a Store Supervisor/Manager to provide outstanding customer service, train GIANT Direct Shoppers, and lead a team across store operations. The role emphasizes inclusivity, alignment with store policies, and hands-on supervision to ensure excellent customer experiences.

Candidates should be ready to manage scheduling, training, and daily operations while upholding company values and safety standards in a fast-paced retail environment.

Qualifications

• Must be authorized to work in the U.S.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability to train and develop GIANT Direct Shoppers and team members.
• Commitment to safety, policy adherence, and high attendance standards.

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Leads a team using good judgement in delegation and follow-up to provide exemplary service
• Manages GIANT Direct operations per department standards
• Addresses operational issues with store and department management

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Problem solving

Computer literacy

Adaptability

Job description

The GIANT Company in Hershey, PA is seeking a Store Supervisor/Manager to provide outstanding customer service, train GIANT Direct Shoppers, and lead a team across store operations. The role emphasizes inclusivity, alignment with store policies, and hands-on supervision to ensure excellent customer experiences.

Candidates should be ready to manage scheduling, training, and daily operations while upholding company values and safety standards in a fast-paced retail environment.