Lead Print & Customer Experience Specialist

FedEx Office; Castle Rock (CO); On-site; USD 26,000 - 31,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant for our store to deliver exceptional customer experiences across print, signs & graphics, and shipping. You will handle customer orders, pricing, and complex production, while coordinating daily store activities and helping teammates.

The role relies on your ability to anticipate needs and provide solutions with consultative selling. The Lead Consultant guides a team on shift, ensures quality throughout the production process, trains staff, and manages

Qualifications

• Excellent verbal and written communication skills
• 2+ years of experience in a similar role or specialized experience
• High school diploma or equivalent education

Responsibilities

• Takes customer orders and provides pricing information while recommending FedEx Office products and services
• Manages production flow to ensure orders are completed accurately and on time
• Leads andCoordinates store activities; trains team members on duties
• Operates POS and handles financial transactions, including daily sales and bank deposits
• Coordinates shipping-related services, packaging, labeling and logistics; ensures quality throughout production process

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant for our store to deliver exceptional customer experiences across print, signs & graphics, and shipping. You will handle customer orders, pricing, and complex production, while coordinating daily store activities and helping teammates.

The role relies on your ability to anticipate needs and provide solutions with consultative selling. The Lead Consultant guides a team on shift, ensures quality throughout the production process, trains staff, and manages