Retail Customer Service & Production Lead

FedEx Office and Print Services; South Jordan (UT); On-site; USD 38,000 - 62,000; Full time

Job summary

FedEx Office and Print Services in the United States is seeking a Lead Consultant who masters print, signs & graphics, and shipping to deliver a superior customer experience. You will take orders, price projects, coordinate store activities, and manage production flows for complex orders.

You will apply consultative selling, ensure quality, train teammates, and operate POS and finishing equipment. The role may involve leading a shift and resolving escalated issues in a fast-paced retail

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to deliver friendly, expert service to customers.
• Manages production flow to ensure orders are completed correctly and on time.
• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Operates finishing equipment and handles complex full-service orders.
• Leads or coordinates store activities and may supervise team members on shift.
• Coordinates pickup and delivery of customer orders.

Skills

Customer service

Consultative selling

Communication skills

Team leadership

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office and Print Services in the United States is seeking a Lead Consultant who masters print, signs & graphics, and shipping to deliver a superior customer experience. You will take orders, price projects, coordinate store activities, and manage production flows for complex orders.

You will apply consultative selling, ensure quality, train teammates, and operate POS and finishing equipment. The role may involve leading a shift and resolving escalated issues in a fast-paced retail