Lead Retail Service & Print Production Specialist

FedEx Office; Holland (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

FedEx Office in the United States is seeking a Lead Consultant who is knowledgeable in print, signs & graphics, and shipping, delivering a positive customer experience. The role focuses on taking customer orders, coordinating store activities, providing pricing, and producing complex orders.

You will operate equipment with advanced knowledge, oversee production processes, and use consultative selling to anticipate needs and offer solutions.

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience in retail or customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Provide friendly, expert service to customers.
• Manage production flow and on-time completion of orders.
• Take orders, provide pricing, and perform consultative selling.
• Lead digital imaging and large job management as needed.
• Coordinate shipping-related services and pickups.

Skills

Customer service

Communication

Sales skills

Education

High school diploma

Job description

FedEx Office in the United States is seeking a Lead Consultant who is knowledgeable in print, signs & graphics, and shipping, delivering a positive customer experience. The role focuses on taking customer orders, coordinating store activities, providing pricing, and producing complex orders.

You will operate equipment with advanced knowledge, oversee production processes, and use consultative selling to anticipate needs and offer solutions.