Lead Retail Print & Customer Experience Specialist

FedEx Office and Print Services; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to oversee print, signs & graphics, and shipping operations. You will take orders, provide pricing, and guide customers with consultative selling to select FedEx Office solutions.

Lead production flow, manage complex orders, and multitask across finishing services and large jobs while ensuring quality and on-time delivery. The role may involve directing team members on shifts, training peers, and coordinating shipping logistics.

Qualifications

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Manages production flow to ensure all production orders are done right and on time
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift and assist in training store team members
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Follows FedEx Office standard operating procedures and safety policies; supports shipping services and packaging tasks

Skills

Customer service

Pricing information

Consultative selling

Multi-tasking

Communication skills

Leadership on shift

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office is seeking a Lead Consultant to oversee print, signs & graphics, and shipping operations. You will take orders, provide pricing, and guide customers with consultative selling to select FedEx Office solutions.

Lead production flow, manage complex orders, and multitask across finishing services and large jobs while ensuring quality and on-time delivery. The role may involve directing team members on shifts, training peers, and coordinating shipping logistics.