Lead Retail Customer Service & Print Solutions

FedEx Office; Bellevue (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401K with match

Educational assistance

Paid time off

Parental leave

Medical benefits

Job summary

FedEx Office is seeking a Lead Consultant in Bellevue, WA to expertly manage print, signs, graphics, and shipping products while delivering a superior customer experience. You will take orders, provide pricing, and produce complex orders with advanced equipment knowledge, guiding teammates as needed.

The role emphasizes consultative selling, coordination of store activities, and ensuring quality throughout production processes.

Qualifications

• High school diploma or equivalent
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative, friendly, expert service to customers
• Manages production flow to ensure orders are done on time
• Takes orders, provides pricing, and sells FedEx Office products and services
• Operates equipment requiring advanced knowledge and expertise
• Coordinates store activities and assists team members as needed
• Coordinates pickup/delivery of customer orders
• Assists in training store team members and supports leadership on shift

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant in Bellevue, WA to expertly manage print, signs, graphics, and shipping products while delivering a superior customer experience. You will take orders, provide pricing, and produce complex orders with advanced equipment knowledge, guiding teammates as needed.

The role emphasizes consultative selling, coordination of store activities, and ensuring quality throughout production processes.