Lead Retail Customer Experience & Print Specialist

FedEx Office and Print Services; Bellevue (WA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Competitive wages

401K match

Educational assistance

Scholarship program

Paid time off

Sick time accrual

Vacation accruals

Holiday time off

Parental leave

Adoption assistance

Medical benefits

Life Insurance

Employee discounts

FedEx Learning Center

DEI programs

Job summary

FedEx Office and Print Services in Bellevue, WA seeks a Lead Consultant who blends print production, signs and graphics with shipping duties to deliver a superior customer experience. You will take orders, provide pricing, and guide customers to the right FedEx Office solutions while coordinating store activities.

With strong consultative skills and leadership, you may mentor teammates and handle complex orders, ensure quality, and manage production flows from start to finish.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.

Skills

Excellent verbal and written comms

Education

High school diploma or equivalent education

Job description

FedEx Office and Print Services in Bellevue, WA seeks a Lead Consultant who blends print production, signs and graphics with shipping duties to deliver a superior customer experience. You will take orders, provide pricing, and guide customers to the right FedEx Office solutions while coordinating store activities.

With strong consultative skills and leadership, you may mentor teammates and handle complex orders, ensure quality, and manage production flows from start to finish.