Lead Customer Service & Production Specialist

FedEx Group; Bellevue (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401K plan with company match

Educational assistance up to $5,250/y

Scholarship program $1,000–$5,000

Paid time off

Sick time accrual

Parental leave

Medical and vision benefits

Life insurance

Job summary

FedEx Office in Bellevue, WA seeks a Lead Consultant who excels in customer service and consultative selling. You will take orders, provide pricing, guide customers to FedEx Office products, and coordinate production workflows on busy shifts.

You may lead a small team, train colleagues, and ensure quality throughout the production process while maintaining superb service levels for all customers.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of specialized experience preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Demonstrates consultative behaviors to provide friendly, expert service.
• Manages production flow and ensures orders are completed on time.
• Takes customer orders, provides pricing, and recommends FedEx Office products and services.
• Operates color/black-and-white production, scheduling, and finishing services.
• May lead and train store team members and coordinate shifts.

Skills

Customer service

Communication skills

Point of Sale

Education

High school diploma or equivalent

Tools

POS System

Job description

FedEx Office in Bellevue, WA seeks a Lead Consultant who excels in customer service and consultative selling. You will take orders, provide pricing, guide customers to FedEx Office products, and coordinate production workflows on busy shifts.

You may lead a small team, train colleagues, and ensure quality throughout the production process while maintaining superb service levels for all customers.