Lead Print & Customer Service Specialist

FedEx Office and Print Services; Washington (District of Columbia); On-site; USD 30,000 - 34,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to manage customer orders, pricing, and consultative selling across print, signs, graphics, and shipping. The role includes coordinating store activities, overseeing production flow, and operating advanced equipment to deliver high-quality orders on time.

With strong communication and leadership skills, you will guide team members on a shift, train staff, and ensure best-practice SOP adherence throughout daily operations in a fast-paced retail

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of specialized experience.
• High school diploma or equivalent education.

Responsibilities

• Take customer orders and provide pricing information.
• Coordinate store activities and production flow.
• Operate the POS terminal and handle financial transactions.
• Provide leadership on a shift and train team members.
• Ensure quality during and after production processes.

Skills

Customer service

Verbal communication

Written communication

Sales

Education

High school diploma or equivalent

Tools

POS system

Job description

FedEx Office is seeking a Lead Consultant to manage customer orders, pricing, and consultative selling across print, signs, graphics, and shipping. The role includes coordinating store activities, overseeing production flow, and operating advanced equipment to deliver high-quality orders on time.

With strong communication and leadership skills, you will guide team members on a shift, train staff, and ensure best-practice SOP adherence throughout daily operations in a fast-paced retail