Lead Retail Service & Production Specialist

FedEx Group; California (MO); On-site; USD 28,000 - 33,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to deliver exceptional customer service while overseeing complex print, signs, graphics, and shipping orders. You will coordinate store activities, provide pricing information, and guide teammates on shifts to ensure timely production and quality results.

Responsibilities include direct customer engagement, handling POS transactions, and monitoring order progress from intake to delivery.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the Point of Sale terminal (POS) and handles financial transactions.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies.
• Secondary responsibility for coordination of all shipping related services and activities, to include: provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Maintains inventory of shipping supplies and prepares parcels for shipping.

Skills

Customer service

Leadership

Verbal and written communication

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office is seeking a Lead Consultant to deliver exceptional customer service while overseeing complex print, signs, graphics, and shipping orders. You will coordinate store activities, provide pricing information, and guide teammates on shifts to ensure timely production and quality results.

Responsibilities include direct customer engagement, handling POS transactions, and monitoring order progress from intake to delivery.