Lead Retail Service & Production Specialist

FedEx Group; Independence (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to ensure a positive customer experience across print, signs & graphics, and shipping. You will take orders, manage production flow, provide pricing and product recommendations, and operate complex orders with accuracy.

You may lead a team per shift and assist with training while coordinating shipping related services and customer interactions. This role requires strong communication and multitasking in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Manages production flow to ensure all production orders are done right and on time.
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
• Coordinatess pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.

Skills

Customer service

Communication

Leadership

Education

High school diploma or equivalent

Tools

Point of Sale (POS)

Job description

FedEx Office is seeking a Lead Consultant to ensure a positive customer experience across print, signs & graphics, and shipping. You will take orders, manage production flow, provide pricing and product recommendations, and operate complex orders with accuracy.

You may lead a team per shift and assist with training while coordinating shipping related services and customer interactions. This role requires strong communication and multitasking in a fast-paced retail environment.