Lead Print & Customer Experience Specialist

FedEx Office; South Jordan (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Office in the United States is seeking a Lead Consultant who will oversee print, signs & graphics, and shipping services, while delivering a consistent, high-quality customer experience. The role focuses on taking customer orders, coordinating store activities, providing pricing information, and producing complex orders with advanced equipment knowledge.

With leadership direction, the Lead Consultant may guide other team members on shift, assist in training, manage production flow, ensure

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the POS terminal (POS), handles financial transactions and makes change.

Skills

Customer service

Communication skills

Leadership

Team collaboration

Education

High school diploma or equivalent education

Job description

FedEx Office in the United States is seeking a Lead Consultant who will oversee print, signs & graphics, and shipping services, while delivering a consistent, high-quality customer experience. The role focuses on taking customer orders, coordinating store activities, providing pricing information, and producing complex orders with advanced equipment knowledge.

With leadership direction, the Lead Consultant may guide other team members on shift, assist in training, manage production flow, ensure