Lead Retail Customer Service & Production Specialist

FedEx Office and Print Services; Westwood (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office and Print Services is seeking a Lead Consultant to manage customer orders, pricing, and production across print, signs & graphics and shipping. The role emphasizes consultative selling, quality control, and coordinating store activities to deliver a superior customer experience.

The position requires leadership on an assigned shift, involvement in training team members, and strong communication skills for effective collaboration with customers and colleagues.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Take customer orders and provide pricing information.
• Manage production flow and ensure on-time delivery.
• Coordinate shipping, packaging and related services.
• Operate POS, handle transactions, and complete paperwork.
• Provide leadership on assigned shift and train team members.
• Maintain logs and assist in customer issue resolution.

Skills

2+ years of specialized experience

Excellent verbal and written comms

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services is seeking a Lead Consultant to manage customer orders, pricing, and production across print, signs & graphics and shipping. The role emphasizes consultative selling, quality control, and coordinating store activities to deliver a superior customer experience.

The position requires leadership on an assigned shift, involvement in training team members, and strong communication skills for effective collaboration with customers and colleagues.