Lead Retail Customer Experience & Production Specialist

FedEx; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Office in Houston is seeking a Lead Consultant to deliver a superior customer experience while managing complex print, signs, graphics, and shipping orders. The role focuses on pricing, upselling FedEx Office products, and coordinating production processes on a fast-paced floor.

From leadership to hands-on order execution, you will guide team members, ensure quality, and optimize delivery times. Strong communication and multi-tasking are essential in this on-site position.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Takes customer orders and provides pricing information.
• Performs consultative selling to customers.
• Manages production flow to ensure orders are done on time.
• Coordinates shipping related services and activities.
• Operates POS terminal and handles transactions.

Skills

Excellent verbal and written коммуника

Customer service

Consultative selling

POS operations

Team leadership

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in Houston is seeking a Lead Consultant to deliver a superior customer experience while managing complex print, signs, graphics, and shipping orders. The role focuses on pricing, upselling FedEx Office products, and coordinating production processes on a fast-paced floor.

From leadership to hands-on order execution, you will guide team members, ensure quality, and optimize delivery times. Strong communication and multi-tasking are essential in this on-site position.