Lead Print & Shipping Customer Specialist

FedEx Office; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant in Houston, TX to deliver a consistent, high-quality customer experience across print, signs & graphics, and shipping services. You will take orders, provide pricing, and guide customers to the right FedEx Office solutions while managing complex production tasks.

You will lead shift activities, coordinate production flows, operate the POS, and assist in training team members. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Take customer orders and provide pricing information.
• Coordinate store activities and production orders.
• Operate POS and handle financial transactions.
• Lead and support store team on shift.
• Coordinate shipping related services and packaging.

Skills

Customer service

Sales

Team leadership

Operations

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant in Houston, TX to deliver a consistent, high-quality customer experience across print, signs & graphics, and shipping services. You will take orders, provide pricing, and guide customers to the right FedEx Office solutions while managing complex production tasks.

You will lead shift activities, coordinate production flows, operate the POS, and assist in training team members. Strong communication and multitasking are essential in a fast-paced environment.