Lead Customer Experience & Print Production Specialist

FedEx Logistics; Sharon Township (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

FedEx Office in the United States is seeking a Lead Consultant to manage customer orders, coordinate store activities, and provide pricing information while recommending FedEx Office products and services. The role handles complex orders and oversees production processes, including finishing services and large jobs.

The Lead Consultant will lead digital imaging, ensure quality, and guide team members on shifts, with a strong emphasis on consultative selling and exceptional customer service.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.

Skills

Customer service

Verbal and written communication

Leadership

Education

High school diploma or equivalent

2+ years of specialized experience

Job description

FedEx Office in the United States is seeking a Lead Consultant to manage customer orders, coordinate store activities, and provide pricing information while recommending FedEx Office products and services. The role handles complex orders and oversees production processes, including finishing services and large jobs.

The Lead Consultant will lead digital imaging, ensure quality, and guide team members on shifts, with a strong emphasis on consultative selling and exceptional customer service.