Guest-Experience Restaurant Leader

Universal Store; Casa Grande (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

IHOP is seeking a General Manager to direct the operation of an assigned unit, focusing on guest experience and operational excellence. You will lead staff, implement training programs, and ensure compliance with SOPs.

You will manage financial objectives, marketing efforts, and safety standards while maintaining service quality and a positive work environment for crew members and guests alike.

Qualifications

• High school diploma or GED with 2–4 years related experience.
• Ability to manage restaurant operations and staff.
• Strong communication and leadership skills.

Responsibilities

• Develop and maintain professional working relationships with IHOP employees and guests.
• Implement the Craft Training program for hourly employees.
• Execute annual financial, local marketing, guest service, and HR objectives per SOP.
• Recruit, train and retain employees and manage performance.

Skills

English language proficiency

Customer service

Education

High School Diploma or GED

Tools

IHOP training programs

Job description

IHOP is seeking a General Manager to direct the operation of an assigned unit, focusing on guest experience and operational excellence. You will lead staff, implement training programs, and ensure compliance with SOPs.

You will manage financial objectives, marketing efforts, and safety standards while maintaining service quality and a positive work environment for crew members and guests alike.