Lead Receptionist & Client Experience Leader

K2 Services; New York (NY); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Lead Receptionist/Concierge in New York to oversee front desk operations, greet visitors, and manage a small team. The role emphasizes delivering exceptional client and guest experience and coordinating communications across the organization.

The position reports to the Client Relations Manager, with responsibilities for scheduling, visitor logs, and event support. Strong leadership and Microsoft Office skills are essential, as is the ability to handle

Qualifications

• Education: High School Diploma required; college degree highly preferred.
• Experience: 3–6+ years of receptionist/front desk/concierge roles; supervisory experience preferred.
• Technical: Microsoft Office Suite; familiarity with visitor management systems and scheduling tools.

Responsibilities

• Supervise, train, and mentor reception staff to ensure consistent service quality and team performance
• Develop and manage reception schedules to ensure front desk coverage
• Oversee daily front desk operations, including greeting visitors and managing calls
• Ensure guests and clients receive a professional, welcoming experience
• Serve as primary contact for client and visitor inquiries and service requests
• Coordinate internal and external communications for timely message delivery
• Manage appointment scheduling, visitor logs, and front desk traffic flow
• Provide administrative support including mail distribution, filing, and supplies management
• Support meetings and events setup and coordination
• Monitor building access and enforce security protocols
• Respond to security or emergency situations as needed
• Conduct performance evaluations and coaching for team members
• Support front desk process improvements and service standards

Skills

Leadership

Client communication

Front desk experience

Organizational skills

Attention to detail

Verbal & written communication

MS Office

Prioritization

Interpersonal skills

Security basics

Adaptability

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Visitor management systems

Scheduling tools

Office tracking systems

Job description

Opensity Solutions is seeking a Lead Receptionist/Concierge in New York to oversee front desk operations, greet visitors, and manage a small team. The role emphasizes delivering exceptional client and guest experience and coordinating communications across the organization.

The position reports to the Client Relations Manager, with responsibilities for scheduling, visitor logs, and event support. Strong leadership and Microsoft Office skills are essential, as is the ability to handle