Client Relations & Front Office Supervisor

Forrest Solutions LLC; New York (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

Opensity Solutions seeks a service-driven Client Relations & Facilities Supervisor to oversee front-of-house operations, including reception, concierge, hospitality, and facilities coordination. The role suits a proactive leader who thrives in a visible environment and delivers a seamless, high-touch experience for clients and guests.

You will supervise a small team of about 4 employees, manage daily operations, coach staff, and act as the primary contact for client inquiries, ensuring prompt

Qualifications

• Experience overseeing reception, concierge, hospitality, or facilities operations in a corporate or client-facing environment.
• Prior experience managing or mentoring a small team preferred
• Strong communication and interpersonal skills with a client-first mindset
• Highly organized with the ability to multitask and adapt to evolving needs
• Professional, detail-oriented, and solutions-focused

Responsibilities

• Supervise and support a small team of approximately 4 employees across reception, concierge, hospitality, and facilities functions
• Oversee daily front-of-house operations, ensuring a polished, welcoming, and professional environment
• Lead by example, providing hands-on support while coaching and developing team members
• Act as the primary point of contact for client and guest inquiries, ensuring prompt and effective resolution
• Build and maintain strong relationships with clients and internal stakeholders
• Coordinate facilities operations, including vendor management, office upkeep, and workspace readiness
• Identify opportunities to enhance service delivery and improve operational efficiency

Skills

Reception/Facilities operations

Team leadership

Client-facing communication

Organization

Job description

Opensity Solutions seeks a service-driven Client Relations & Facilities Supervisor to oversee front-of-house operations, including reception, concierge, hospitality, and facilities coordination. The role suits a proactive leader who thrives in a visible environment and delivers a seamless, high-touch experience for clients and guests.

You will supervise a small team of about 4 employees, manage daily operations, coach staff, and act as the primary contact for client inquiries, ensuring prompt