Front Desk Experience Lead — Corporate Concierge

RR Donnelley (RRD); New York (NY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Tuition assistance

Job summary

RRD in New York is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide essential administrative support. You will handle multi-line calls, coordinate visitor logistics, and maintain professional client engagement throughout the day.

This role requires strong customer service, MS Office proficiency, and the ability to work in a fast-paced, team environment while meeting deadlines and upholding company policies.

Qualifications

• Highschool diploma or equivalent required.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Excellent verbal and written communication skills.
• Ability and willingness to learn in the client’s business and staff to handle calls.

Responsibilities

• Perform work in reception according to established procedures.
• Answer and transfer incoming calls on a multi-line phone system in a professional manner.
• Welcome clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality.
• Provide high level, front of house services to clients and visitors.
• Utilize logs and tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work assignments.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Attention to detail

Prioritization

Teamwork

Education

High school diploma or equivalent

Higher education or equivalent experience preferred

Tools

MS Office

Job description

RRD in New York is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide essential administrative support. You will handle multi-line calls, coordinate visitor logistics, and maintain professional client engagement throughout the day.

This role requires strong customer service, MS Office proficiency, and the ability to work in a fast-paced, team environment while meeting deadlines and upholding company policies.