Lead Print & Shipping Solutions Consultant

FedEx Office and Print Services; Fort Lauderdale (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant in Fort Lauderdale to manage customer orders, quote pricing, and coordinate store activities. You will supervise complex print, signs, graphics, and shipping jobs, ensuring quality and on-time delivery.

The role requires a high school diploma and 2+ years of experience, plus excellent verbal and written communication. You may lead shifts, train staff, and provide outstanding customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Collates, sorts and organizes customer orders.
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change.

Education

High school diploma or equivalent education

Job description

FedEx Office is seeking a Lead Consultant in Fort Lauderdale to manage customer orders, quote pricing, and coordinate store activities. You will supervise complex print, signs, graphics, and shipping jobs, ensuring quality and on-time delivery.

The role requires a high school diploma and 2+ years of experience, plus excellent verbal and written communication. You may lead shifts, train staff, and provide outstanding customer service in a fast-paced environment.