Senior Retail Service Lead – Print, Sign & Ship

FedEx; Fort Lauderdale (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

FedEx Office in Fort Lauderdale seeks a Lead Consultant to deliver expert customer service and oversee production orders. You will take orders, provide pricing, and recommend FedEx Office products and services while coordinating store activities and supervising team members on shift.

The role requires strong communication, 2+ years of experience, and the ability to manage multiple tasks, from digital imaging to shipping coordination, ensuring quality and timely delivery.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Manages production flow to ensure all production orders are done right and on time
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change

Skills

Customer service

Consultative selling

Communication skills

Team leadership

Education

High school diploma

Equivalent education

Job description

FedEx Office in Fort Lauderdale seeks a Lead Consultant to deliver expert customer service and oversee production orders. You will take orders, provide pricing, and recommend FedEx Office products and services while coordinating store activities and supervising team members on shift.

The role requires strong communication, 2+ years of experience, and the ability to manage multiple tasks, from digital imaging to shipping coordination, ensuring quality and timely delivery.