Lead Customer Experience & Production Specialist

FedEx; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

FedEx Office in Florida is seeking a Lead Consultant who blends print, signs & graphics knowledge with shipping expertise to deliver a superior customer experience. You will take orders, quote pricing, coordinate store activities, and produce complex jobs while guiding the team on shift.

With strong consultative skills, you’ll anticipate needs, suggest alternatives, manage production workflows, ensure quality during and after production.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure orders are done right and on time.
• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• Provides leadership to team members on an assigned shift and assists in training.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

FedEx Office in Florida is seeking a Lead Consultant who blends print, signs & graphics knowledge with shipping expertise to deliver a superior customer experience. You will take orders, quote pricing, coordinate store activities, and produce complex jobs while guiding the team on shift.

With strong consultative skills, you’ll anticipate needs, suggest alternatives, manage production workflows, ensure quality during and after production.