Lead Print & Customer Experience Specialist

FedEx Office; Arlington (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Office in Arlington, TX is seeking a Lead Consultant to manage customer orders, coordinate store activities, provide pricing, and produce complex print/shipping jobs using advanced equipment while maintaining production quality. You will lead by example, assist team members, handle POS transactions, and support shipping services to ensure exceptional customer experiences in a fast-paced environment.

The role requires a high school diploma or equivalent, 2+ years of specialized experience,

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service to customers.
• Manages production flow to ensure orders are done on time.
• Takes orders, provides pricing information, and recommends FedEx Office products and services.
• Leads digital imaging and production on complex orders, including finishing services.
• Operates POS and handles financial transactions; completes daily sales paperwork.
• Coordinates shipping-related services, including packaging, labeling, weighing and arranging pickups.

Skills

Customer service

Communication

Job description

FedEx Office in Arlington, TX is seeking a Lead Consultant to manage customer orders, coordinate store activities, provide pricing, and produce complex print/shipping jobs using advanced equipment while maintaining production quality. You will lead by example, assist team members, handle POS transactions, and support shipping services to ensure exceptional customer experiences in a fast-paced environment.

The role requires a high school diploma or equivalent, 2+ years of specialized experience,