Lead Retail Customer Experience & Production Coordinator

FedEx Office and Print Services; Tualatin (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

FedEx Office and Print Services is seeking a Lead Consultant to blend print, signs and graphics expertise with shipping, delivering a superior customer experience. You will handle orders, pricing, and consultative selling while coordinating store activities and maintaining production quality.

The role requires strong communication, leadership, and multi-tasking abilities, including operating advanced equipment, guiding a team on shift, and ensuring timely, accurate delivery in a fast-paced

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Collates, sorts and organizes customer orders.
• Operates the POS terminal (POS), handles financial transactions and makes change.

Skills

Customer service

Sales

Leadership

Communication

POS operation

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office and Print Services is seeking a Lead Consultant to blend print, signs and graphics expertise with shipping, delivering a superior customer experience. You will handle orders, pricing, and consultative selling while coordinating store activities and maintaining production quality.

The role requires strong communication, leadership, and multi-tasking abilities, including operating advanced equipment, guiding a team on shift, and ensuring timely, accurate delivery in a fast-paced