Lead Customer Service & Print Solutions Specialist

FedEx Office; Austin (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

FedEx Office in Austin, TX is seeking a Lead Consultant who combines expertise in print, signs & graphics, and shipping to deliver a superior customer experience. You'll take orders, coordinate store activities, provide pricing, and produce complex orders while operating advanced equipment.

With strong consultative skills and leadership direction, you may guide team members, train staff, manage production workflows, and ensure quality throughout the process while maintaining efficiency and

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of specialized experience in retail or service roles.
• Ability to lead and train team members.

Responsibilities

• Take customer orders and provide pricing information.
• Coordinate store activities and production workflows.
• Produce complex orders and operate advanced equipment.
• Provide consultative service to customers and colleagues.
• May lead and train other team members on shift.

Skills

Customer service

Communication

Leadership

Multitasking

Education

High school diploma or equivalent

Tools

POS terminal

Packaging equipment

Job description

FedEx Office in Austin, TX is seeking a Lead Consultant who combines expertise in print, signs & graphics, and shipping to deliver a superior customer experience. You'll take orders, coordinate store activities, provide pricing, and produce complex orders while operating advanced equipment.

With strong consultative skills and leadership direction, you may guide team members, train staff, manage production workflows, and ensure quality throughout the process while maintaining efficiency and