Senior Retail Service Lead - Print, Graphics & Shipping

FedEx Office and Print Services; Arlington (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office and Print Services in Arlington, TX seeks a Lead Consultant who coordinates store activities, takes customer orders, provides pricing, and recommends FedEx Office products and services. You will manage production flow, oversee digital imaging, handle complex full‑service orders, ensure quality during and after production, and guide team members.

With leadership direction, you may mentor staff, log production details, and maintain strong customer service that drives growth and

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Tracks and logs all production jobs and coordinates scheduling for digital imaging.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Ensures communication among shifts and coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift and assist in training.
• Operates the POS terminal, handles financial transactions, and completes required financial paperwork.

Job description

FedEx Office and Print Services in Arlington, TX seeks a Lead Consultant who coordinates store activities, takes customer orders, provides pricing, and recommends FedEx Office products and services. You will manage production flow, oversee digital imaging, handle complex full‑service orders, ensure quality during and after production, and guide team members.

With leadership direction, you may mentor staff, log production details, and maintain strong customer service that drives growth and