Lead Print & Customer Experience Specialist

FedEx Office and Print Services; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office in Portland, OR is seeking a Lead Consultant who brings broad knowledge of print, signs, graphics, and shipping to deliver superior customer experiences. You will handle complex orders, coordinate store activities, provide pricing, and guide teammates on production workflows.

This role emphasizes consultative selling, leadership on shift, and training others while ensuring quality and accurate financial handling.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.

Skills

Excellent verbal and written com mun

Education

High school diploma or equivalent education

Job description

FedEx Office in Portland, OR is seeking a Lead Consultant who brings broad knowledge of print, signs, graphics, and shipping to deliver superior customer experiences. You will handle complex orders, coordinate store activities, provide pricing, and guide teammates on production workflows.

This role emphasizes consultative selling, leadership on shift, and training others while ensuring quality and accurate financial handling.