Lead Retail Service & Print Production Specialist

FedEx Group; Arlington (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

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Job summary

FedEx Office in Arlington, TX is seeking a Lead Consultant to guide store operations and deliver high-quality customer service. You will take orders, price items, recommend FedEx Office products, and oversee production tasks from digital imaging to finishing services.

The role requires leadership on shift, coordination of shipping-related activities, and the ability to train team members while maintaining strong customer focus and accurate financial handling.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office in Arlington, TX is seeking a Lead Consultant to guide store operations and deliver high-quality customer service. You will take orders, price items, recommend FedEx Office products, and oversee production tasks from digital imaging to finishing services.

The role requires leadership on shift, coordination of shipping-related activities, and the ability to train team members while maintaining strong customer focus and accurate financial handling.