Lead Print & Retail Customer Specialist

FedEx Office; Phoenix (AZ); On-site; USD 22,000 - 32,000; Full time

Job summary

FedEx Office in Phoenix seeks a Lead Consultant who delivers a positive customer experience while coordinating store operations across print, signs, graphics and shipping. You will take orders, provide pricing, recommend products, and manage production workflows with quality control and leadership when needed.

The role requires strong communication and multi-tasking abilities, ability to stand during shifts and lift up to 55 pounds, and a track record of delivering efficient service in a

Qualifications

• High school diploma or equivalent education required.
• 2+ years of specialized experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process

Skills

Verbal and written communication

Education

High school diploma or equivalent education

Job description

FedEx Office in Phoenix seeks a Lead Consultant who delivers a positive customer experience while coordinating store operations across print, signs, graphics and shipping. You will take orders, provide pricing, recommend products, and manage production workflows with quality control and leadership when needed.

The role requires strong communication and multi-tasking abilities, ability to stand during shifts and lift up to 55 pounds, and a track record of delivering efficient service in a