Lead Personal Shopper & Team Leader (LFTG)

Lowes Foods, LLC; Cary (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Lowes Foods, LLC seeks a supervisor to lead a team of Personal Shoppers for the Lowes Foods To Go service. You will supervise, train, and motivate staff, ensuring accurate order fulfillment and friendly guest interactions.

This role emphasizes efficient operations, safety, and high-quality guest experiences, with responsibilities including scheduling, performance feedback, and collaborating with store leadership to grow LFTG adoption.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to read and understand information and take direction.
• Knowledge of (or ability to quickly learn) multiple departments within grocery retail.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to bend, kneel and stand for extended periods of time.
• Ability to work well with computers and basic Microsoft Office skills.
• Basic troubleshooting for systems and/or mechanical issues with support teams.
• Knowledge of agricultural products and seasonality.
• Knowledge of Microsoft Excel, email, keyboard and basic computer skills.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate your team on expectations and best-practices.
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs.
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers.
• Communicate out of stocks and quality/freshness situations to store management daily.
• Communicate any service issues with Guest Care Center and store management daily.
• Communicate with guests, via phone and email, to ensure guest satisfaction.
• Provide in-store guest service as needed (bagging, product location, cleaning, No Noticeable Wait).
• Maintain a professional appearance and attitude at all times.
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success.
• All other duties assigned by management

Skills

Supervise and develop people

People skills

Clear communication

Detail oriented

Team leadership

Customer service mindset

Tools

Microsoft Office

Handheld Android/iOS devices

Job description

Lowes Foods, LLC seeks a supervisor to lead a team of Personal Shoppers for the Lowes Foods To Go service. You will supervise, train, and motivate staff, ensuring accurate order fulfillment and friendly guest interactions.

This role emphasizes efficient operations, safety, and high-quality guest experiences, with responsibilities including scheduling, performance feedback, and collaborating with store leadership to grow LFTG adoption.