Lead Grocery To-Go Personal Shopper

Lowes Foods; Hickory (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Lowes Foods is seeking a supervisor for the Personal Shoppers team to lead in-store and curbside services for Lowes Foods To Go. You will oversee order picking, guest interactions, and ongoing staff development while driving the fastest-growing sales channel in the company.

The role emphasizes safety, efficiency, and service, with accountability for key metrics and collaboration with store leadership. This position offers growth within a dynamic grocery retail environment.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate your team on expectations and best-practices.
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs.
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers.
• Communicate out of stocks and/or quality/freshness situations to store management on a daily basis.
• Communicate any service issues with Guest Care Center and store management on a daily basis.
• Communicate with guests, via phone and email, to ensure guest satisfaction.
• Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
• Maintain a professional appearance and attitude at all times.
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success.
• All other duties assigned by management

Skills

Team leadership

People skills

Clear communication

Detail oriented

Multi-tasking

Collaboration

Technology literacy

Job description

Lowes Foods is seeking a supervisor for the Personal Shoppers team to lead in-store and curbside services for Lowes Foods To Go. You will oversee order picking, guest interactions, and ongoing staff development while driving the fastest-growing sales channel in the company.

The role emphasizes safety, efficiency, and service, with accountability for key metrics and collaboration with store leadership. This position offers growth within a dynamic grocery retail environment.