Lead Personal Shopper - Guest Experience & Operations

Lowes Foods, LLC; South Carolina; Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Lowes Foods, LLC is seeking a strong supervising leader for the Lowes Foods To Go (LFTG) team. You will supervise Personal Shoppers, ensuring accurate order fulfillment, courteous guest interactions, and adherence to safety and sanitation standards while growing adoption of LFTG services.

This role involves scheduling, coaching, and evaluating performance, partnering with store management to drive on-time orders and efficiency, and maintaining a positive, guest-focused store environment.

Qualifikationen

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to read and understand information and take direction.
• Knowledge of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments (or ability to learn).
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to work with computers, handheld devices, and basic Microsoft Office skills.
• Ability to troubleshoot systems with support teams.

Aufgaben

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate your team on expectations and best-practices.
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and hold your team accountable for business metrics and proper execution of marketing and merchandising programs.
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers.
• Communicate out of stocks and/or quality/freshness situations to store management daily.
• Communicate service issues with Guest Care Center and store management daily.
• Communicate with guests via phone and email to ensure guest satisfaction.
• Provide in-store guest service as needed (bagging, product location, cleaning, No Noticeable Wait).
• Maintain a professional appearance and attitude at all times.
• Coordinate orientation, training, ongoing education, and feedback with LFTG Field Specialist.
• All other duties assigned by management.

Kenntnisse

Team Supervision

Customer Service

Communication

Detail Oriented

Multi-tasking

Training & Development

Tech Proficiency

Tools

Microsoft Office

POS systems

Android/iOS devices

Excel

Jobbeschreibung

Lowes Foods, LLC is seeking a strong supervising leader for the Lowes Foods To Go (LFTG) team. You will supervise Personal Shoppers, ensuring accurate order fulfillment, courteous guest interactions, and adherence to safety and sanitation standards while growing adoption of LFTG services.

This role involves scheduling, coaching, and evaluating performance, partnering with store management to drive on-time orders and efficiency, and maintaining a positive, guest-focused store environment.