Head Personal Shopper & eCommerce Lead

Lowes Foods, LLC; Raleigh (NC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Lowes Foods, LLC is seeking a supervising leader for the Lowes Foods To Go (LFTG) Personal Shoppers in the Raleigh area. You will oversee a team, ensure accurate order fulfillment, and promote guest satisfaction through friendly, proactive service.

You will partner with store management to schedule, train, and guide staff, while upholding safety standards and operational metrics. This role offers growth in eCommerce and grocery retail operations.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to read and understand information and take direction.
• Knowledge of, or ability to quickly learn, grocery department basics (Produce, Deli, Bakery, Beef Shoppe/Seafood, Center Store).
• Ability to lift 25 lbs consistently and 50 lbs occasionally.
• Ability to work with handheld devices and basic Microsoft Office skills.
• Knowledge of Microsoft Excel, email, keyboard and basic computer skills.

Responsibilities

• Supervise and develop the Personal Shoppers team.
• Support in-store and curbside marketing programs for LFTG.
• Write effective schedules for the eCommerce team.
• Lead interactions with guests in a genuine, friendly manner.
• Maintain safety and sanitation in the department.
• Achieve on-time orders and improve pick efficiency.
• Train and inspect quality of staff performance.
• Communicate stock and quality issues to store management daily.
• Coordinate orientation and ongoing education with LFTG Field Specialist.

Skills

Team leadership

People skills

Communication

Attention to detail

Multi-tasking

Customer service

Problem solving

Professional appearance

Adaptability

Tools

Android/iOS devices

Microsoft Office

Excel

POS systems

Job description

Lowes Foods, LLC is seeking a supervising leader for the Lowes Foods To Go (LFTG) Personal Shoppers in the Raleigh area. You will oversee a team, ensure accurate order fulfillment, and promote guest satisfaction through friendly, proactive service.

You will partner with store management to schedule, train, and guide staff, while upholding safety standards and operational metrics. This role offers growth in eCommerce and grocery retail operations.