Lead Personal Shopper - eCommerce & Guest Experience

UNAVAILABLE; South Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Lowes Foods is seeking a capable supervisor to lead the Personal Shoppers for the Lowes Foods To Go (LFTG) service. You will oversee order picking, guest interactions, and daily operations to ensure high-quality, timely service.

You will manage schedules, mentor staff, and collaborate with store leadership to promote curbside and in-store support while maintaining safety and sanitation standards.

Qualifications

• Ability to supervise, train, and develop others.
• Friendly, energetic, genuine personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with multi-tasking ability.
• Willing to learn multiple tasks and department systems.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team
• Guide the team to interact with guests in a genuine, fun, and friendly manner
• Maintain sanitation and safety throughout the department according to Lowes Foods standards
• Continually motivate and educate your team on expectations and best-practices
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
• Operate the department according to strict operational standards
• Cultivate an environment focused on safety, efficiency, and service
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers

Skills

Leadership

Customer service

Communication

Detail orientation

Team collaboration

Adaptability

Learning ability

Physical stamina

Computer literacy

Problem solving

Tools

Android devices

iOS devices

Microsoft Excel

Microsoft Office

Point-of-Sale systems

Job description

Lowes Foods is seeking a capable supervisor to lead the Personal Shoppers for the Lowes Foods To Go (LFTG) service. You will oversee order picking, guest interactions, and daily operations to ensure high-quality, timely service.

You will manage schedules, mentor staff, and collaborate with store leadership to promote curbside and in-store support while maintaining safety and sanitation standards.