Lead Patient Services Specialist & Process Optimizer

MHM Support Services; Fort Smith (AR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Fort Smith, AR is seeking an Advanced Patient Service Specialist to mentor fellow specialists, lead daily huddles, and drive improvements in patient service workflows. You will collaborate with pre-certification teams to align with payer requirements and new technologies.

The role emphasizes excellent communication, medical terminology knowledge, and the ability to prioritize tasks in a dynamic healthcare environment. Mercy offers competitive benefits and growth opportunities.

Qualifications

• 2 years combined experience in prior authorization and scheduling.
• Knowledge of scheduling/pre-authorization/referral process and coordination of services related to insurance verification.
• Experience with medical terminology and insurance practices is preferred.
• Ability to manage multiple tasks in a complex environment with strong attention to detail.

Responsibilities

• Mentor and train other patient service specialists.
• Lead daily huddles to identify and implement operational improvements.
• Identify process enhancements within patient service workflows.
• Collaborate with pre-certification teams to ensure payer alignment.

Skills

Customer service

Microsoft Office

Medical terminology

Scheduling & pre-authorization

Communication skills

Verbal communication

Ability to interact w/ diverse groups

Ambiguity tolerance

Education

High school diploma or equivalent

Tools

Epic RC/EMR system

Job description

Mercy in Fort Smith, AR is seeking an Advanced Patient Service Specialist to mentor fellow specialists, lead daily huddles, and drive improvements in patient service workflows. You will collaborate with pre-certification teams to align with payer requirements and new technologies.

The role emphasizes excellent communication, medical terminology knowledge, and the ability to prioritize tasks in a dynamic healthcare environment. Mercy offers competitive benefits and growth opportunities.