Senior Patient Services Specialist: Care & Compliance

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Saint Robert (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Hospital St. Louis is seeking an Advanced Patient Services Representative to support clinic operations, handle patient interactions, and deliver outstanding customer service.

The role requires strong communication, attention to detail, confidentiality, and the ability to manage multiple administrative tasks with professionalism. A collaborative team environment and opportunities to contribute to patient care coordination are offered.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail in entering patient information, scheduling, and processing documentation.

Responsibilities

• Manage patient interactions and administrative tasks to support clinic operations.
• Provide exceptional customer service to patients and visitors.
• Assist with scheduling, billing, and documentation with accuracy and confidentiality.
• Communicate effectively with healthcare professionals and staff under pressure.
• Escalate complex issues to appropriate personnel when needed.

Skills

Medical terminology

Verbal & written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy Hospital St. Louis is seeking an Advanced Patient Services Representative to support clinic operations, handle patient interactions, and deliver outstanding customer service.

The role requires strong communication, attention to detail, confidentiality, and the ability to manage multiple administrative tasks with professionalism. A collaborative team environment and opportunities to contribute to patient care coordination are offered.