Advanced Patient Service Lead - Pre-Cert & Process

Mercy Co; United States; On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Paid time off

Job summary

Mercy seeks an Advanced Patient Service Specialist to mentor and train junior team members and lead daily huddles to drive operational improvements in patient services. You will identify process enhancements within patient service workflows, collaborate with pre-certification teams to align with payer requirements, and communicate changes across the department to foster a cohesive, high-performing team.

Stay current with developments in the field and serve as a communication bridge to ensure the

Qualifications

• High school diploma or equivalent.
• Proficiency in computers, typing and Microsoft Office.
• Excellent customer service with strong oral and written communication.

Responsibilities

• Mentor and train other patient service specialists.
• Lead daily huddles to identify and implement operational improvements.
• Identify process enhancements within patient service workflows.
• Collaborate with pre-certification teams to align with payer requirements.

Skills

MS Office

Typing speed

Customer service

Communication skills

Medical terminology

Insurance verification

Education

High school diploma or equivalent

Tools

Epic RC/EMR

Job description

Mercy seeks an Advanced Patient Service Specialist to mentor and train junior team members and lead daily huddles to drive operational improvements in patient services. You will identify process enhancements within patient service workflows, collaborate with pre-certification teams to align with payer requirements, and communicate changes across the department to foster a cohesive, high-performing team.

Stay current with developments in the field and serve as a communication bridge to ensure the