Lead Patient Services Specialist — Clinic Ops

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 34,000 - 46,000; Full time

Job summary

Mercy is seeking an Advanced Patient Services Representative to support the clinic's daily operations. You will manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a fast-paced environment.

The role requires professionalism, strong communication, and the ability to handle multiple responsibilities efficiently, with a focus on privacy and accuracy in data entry and documentation.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in Patient Services Representative and Advanced Patient Services Representative competencies as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service and patient interaction skills.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to work under pressure.

Skills

Medical terminology knowledge

Customer service excellence

Communication skills

Data entry and record keeping

Confidentiality and privacy compliance

Ability to work under pressure

Problem resolution

Education

High school diploma or equivalent

Tools

Word processing

Electronic health records (EHR)

Job description

Mercy is seeking an Advanced Patient Services Representative to support the clinic's daily operations. You will manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a fast-paced environment.

The role requires professionalism, strong communication, and the ability to handle multiple responsibilities efficiently, with a focus on privacy and accuracy in data entry and documentation.