Patient Services Specialist – Front Desk & Epic

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy’s Heart Hospital Clinic is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a welcoming and informed experience. You will manage front-desk tasks, verify demographics and insurance, and coordinate appointments while supporting clinical staff.

The role emphasizes patient-centered service, accurate records in Epic, and collaboration with providers and departments to maintain smooth clinic operations.

Qualifications

• High school diploma or equivalent required.
• Healthcare or customer service experience preferred.
• Experience with Epic or electronic health records systems preferred.

Responsibilities

• Welcome and assist patients with professionalism and courtesy.
• Check in/out, verify demographics and insurance, schedule appointments.
• Answer calls and assist patients with questions and needs.

Skills

Customer service

Organizational skills

Communication

Multitasking

Problem solving

Computer proficiency

Confidentiality

Education

High school diploma

Tools

Epic

Job description

Mercy’s Heart Hospital Clinic is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a welcoming and informed experience. You will manage front-desk tasks, verify demographics and insurance, and coordinate appointments while supporting clinical staff.

The role emphasizes patient-centered service, accurate records in Epic, and collaboration with providers and departments to maintain smooth clinic operations.