Advanced Patient Services Representative - Pulmonology Clinic

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 34,000 - 46,000; Full time

Job summary

Mercy is seeking an Advanced Patient Services Representative to support the clinic's daily operations. You will manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a fast-paced environment.

The role requires professionalism, strong communication, and the ability to handle multiple responsibilities efficiently, with a focus on privacy and accuracy in data entry and documentation.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in Patient Services Representative and Advanced Patient Services Representative competencies as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service and patient interaction skills.
• Ability to maintain confidentiality and privacy.
• Adaptable and able to work under pressure.

Skills

Medical terminology knowledge

Customer service excellence

Communication skills

Data entry and record keeping

Confidentiality and privacy compliance

Ability to work under pressure

Problem resolution

Education

High school diploma or equivalent

Tools

Word processing

Electronic health records (EHR)

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Minimum Qualifications

Job Description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.