Lead Patient Services Coordinator - Clinical Office

La Clinica de La Raza; Oakland (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

La Clinica de La Raza is seeking a Lead Clinical Office Assistant to ensure an outstanding patient experience. The role involves greeting patients, registering visits, verifying insurance, collecting payments, and coordinating with care teams to support patient health goals.

The ideal candidate will be bilingual (English/Spanish), have strong customer service skills, and experience in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in a clinical or professional medical office setting preferred.
• Customer service experience is essential.
• Bilingual in English and Spanish is required.

Responsibilities

• Greet patients and visitors and register them in the electronic system.
• Determine source of payment by verifying program eligibility.
• Collect payment for services and operate the cash register.
• Answer telephone inquiries and route calls to the appropriate staff.
• Schedule, confirm, and process appointments.
• Collaborate with Care Teams to support patient goals and clinic flow.
• Maintain insurance coverage information for visits and assist with enrollment.

Skills

Customer service

Bilingual English/Spanish

Data entry

Clinic coordination

Insurance processes

Education

High school diploma/equivalent

Medical Office Assistant Certification

Tools

EHR systems

Practice management systems

Job description

La Clinica de La Raza is seeking a Lead Clinical Office Assistant to ensure an outstanding patient experience. The role involves greeting patients, registering visits, verifying insurance, collecting payments, and coordinating with care teams to support patient health goals.

The ideal candidate will be bilingual (English/Spanish), have strong customer service skills, and experience in a fast-paced clinical setting.