Lead Clinical Office Assistant: Patient Care & Coordination

La Clínica de La Raza Inc.; Vallejo (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

La Clínica de La Raza Inc. seeks a Lead Clinical Office Assistant to deliver exceptional patient-centered service and coordinate front-office operations within a fast-paced clinic.

You will greet patients, verify eligibility, collect payments, and support the care team to ensure smooth patient flow. The role requires strong English and Spanish communication, reliability, and the ability to handle challenging situations with a calm, friendly demeanor.

Qualifications

• High school diploma or equivalent; at least 1 year in a clinical or office setting.
• Bilingual in English and Spanish required.
• Strong customer service and communication skills.

Responsibilities

• Welcome patients and visitors and register them in the electronic system.
• Verify program eligibility and determine payment source.
• Collect payments, operate cash register, and maintain an accurate till.
• Answer calls and route to appropriate staff; schedule and confirm appointments.
• Assist with insurance coverage questions and ensure accurate coverage for visits.
• Perform general office duties such as filing, data entry, and record-keeping.
• Maintain medical records and support care teams to meet health goals.
• Participate in team huddles and development activities.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Medical Office Assistant Certification preferred

Tools

EHR systems

Job description

La Clínica de La Raza Inc. seeks a Lead Clinical Office Assistant to deliver exceptional patient-centered service and coordinate front-office operations within a fast-paced clinic.

You will greet patients, verify eligibility, collect payments, and support the care team to ensure smooth patient flow. The role requires strong English and Spanish communication, reliability, and the ability to handle challenging situations with a calm, friendly demeanor.