Patient Services Associate: Front Desk & Clinic Support

La Clínica de La Raza Inc.; Vallejo (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

La Clínica de La Raza Inc. seeks a Clinical Office Assistant to greet patients, register them in the electronic system, and support a warm, patient‑centered experience.

You will be the first face they see, balancing efficiency with empathy in a busy, diverse clinic. In this role, you handle appointment scheduling, verify program eligibility for government or private insurance, collect payments, maintain accurate records, and route messages to the care team, contributing to high quality care and

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a clinical or similar professional office setting.
• Meet all health clearances required for healthcare settings.
• Medical Office Assistant Certification preferred.

Responsibilities

• Greet visitors, register patients in the appropriate electronic system.
• Determine source of payment by verifying program eligibility in government or insurance plans.
• Collect payment for services rendered, operate cash register, and maintain an accurate till.
• Hear and resolve patient complaints or escalate appropriately.
• Participate in problem-solving to assure targets for revenue and customer satisfaction are met.
• Answer telephone inquiries and provide information or route calls to the appropriate person.
• Schedule, confirm, and process appointments.
• Perform general office duties such as sorting mail, filing, and photocopying.
• Receive and route messages or documents to appropriate staff.
• Retrieve and enter data into medical records system.
• Assist patients in completing forms.
• Operate standard office equipment.
• Screen and monitor requests, completing or routing as assigned.
• Inventory stock, order, and verify receipt of supplies or equipment.
• Perform record keeping duties as required.

Skills

Customer service

Data entry

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Medical Office Assistant Certification (preferred)

Tools

MS Word

Outlook

Electronic Health Records (EHR)

Practice Management systems

Job description

La Clínica de La Raza Inc. seeks a Clinical Office Assistant to greet patients, register them in the electronic system, and support a warm, patient‑centered experience.

You will be the first face they see, balancing efficiency with empathy in a busy, diverse clinic. In this role, you handle appointment scheduling, verify program eligibility for government or private insurance, collect payments, maintain accurate records, and route messages to the care team, contributing to high quality care and