Lead Patient Service Coordinator

Duly Health and Care; Hoffman Estates (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life and disability insurance

401(k) match

Volunteer time off

Community engagement

Parental leave 12 weeks

Job summary

Duly Health and Care in Hoffman Estates, IL seeks a Lead Patient Service Representative for multiple specialties. You will greet patients, check in/out, schedule appointments, collect co-pays, and support front desk operations in a physician-led, patient-centered network.

The role uses EPIC for demographics, insurance, forms, and communications. Ideal candidates have at least 1 year in a medical office; high school diploma required; benefits include medical, dental, vision, 401(k) match, and

Qualifications

• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience preferred.

Responsibilities

• Greets patients warmly during check-in/out and scheduling; maintains lobby cleanliness and comfort.
• Coordinates provider schedules to optimize appointment availability and access.
• Uses EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contacts.
• Collects copayments and service fees; reconciles daily financial transactions with accuracy.
• Answers a multi-line phone system; routes inquiries; makes outbound calls to schedule/confirm appointments.
• Clearly communicates information about Duly clinical personnel to patients and others.
• Assists with scheduling follow-up and in-house Specialist referrals; connects patients to appropriate services.
• Participates in daily/weekly team huddles; shares updates and insights to improve workflows.
• Reviews dashboards to monitor Scheduling & Access, Workflow, Patient Contact, and Satisfaction; escalates issues and suggests improvements.
• Maintains HIPAA confidentiality in all interactions and documentation.
• Monitors patient wait times and communicates delays empathetically.
• Performs additional duties and special projects as assigned.

Education

High School diploma or equivalent

Job description

Duly Health and Care in Hoffman Estates, IL seeks a Lead Patient Service Representative for multiple specialties. You will greet patients, check in/out, schedule appointments, collect co-pays, and support front desk operations in a physician-led, patient-centered network.

The role uses EPIC for demographics, insurance, forms, and communications. Ideal candidates have at least 1 year in a medical office; high school diploma required; benefits include medical, dental, vision, 401(k) match, and