Patient Access & Front Desk Coordinator

Duly Health and Care; Warrenville (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) Match

Volunteer Time Off

Parental Leave

Job summary

Duly Health and Care in Warrenville, IL is seeking a Patient Service Representative to join our care team. You will greet patients, check in/out, schedule appointments, collect copays, and help maintain accurate records in the EPIC system.

You will coordinate provider schedules, respond to callers, support referrals, monitor wait times, and participate in daily huddles to improve access and patient experience while upholding HIPAA.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist or front desk experience strongly preferred.
• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Greets patients at check-in/check-out and during scheduling; maintains lobby cleanliness and comfort.
• Coordinates provider schedules to optimize appointment availability and access.
• Uses EPIC and other systems to update patient demographics and insurance details; handles forms and communications.
• Collects copays and service fees and reconciles daily transactions.
• Answers multi-line phone system; routes inquiries and schedules appointments.
• Communicates information about clinical personnel to patients and others clearly.
• Assists with follow-up scheduling and referrals to specialists.
• Participates in daily/weekly team huddles to discuss patient updates and workflow improvements.
• Monitors dashboards and identifies gaps to improve scheduling, access, and patient satisfaction; escalates issues as needed.
• Maintains patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

HIPAA compliance

Education

High School diploma

Tools

EPIC

Microsoft Office

EMR systems

Job description

Duly Health and Care in Warrenville, IL is seeking a Patient Service Representative to join our care team. You will greet patients, check in/out, schedule appointments, collect copays, and help maintain accurate records in the EPIC system.

You will coordinate provider schedules, respond to callers, support referrals, monitor wait times, and participate in daily huddles to improve access and patient experience while upholding HIPAA.