Aviation Passenger Services Lead

Swissport; Virginia; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International seeks a Passenger Service Supervisor to lead staff and ensure exceptional customer experiences in line with Swissport procedures and brand values.

The role emphasizes leadership, safety, budgeting, and continuous improvement, with a pay rate of $23.00–$25.00 per hour and full-time benefits including health, dental, 401(k), vacation, and holidays.

Join Swissport to connect the world of aviation through service excellence and a collaborative team environment.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Leadership and people management skills.
• Excellent communication skills in country specific language.
• Computer literacy (Office Word, Excel, PowerPoint).

Responsibilities

• Lead staff to deliver great customer experiences in line with Swissport procedures.
• Manage resources and monitor overtime to optimize operations.
• Train, coach and mentor team members.
• Oversee safety, budgeting and regulatory compliance.

Skills

Customer service

Leadership

Problem solving

Planning & organizing

Communication skills

Continuous improvement

Computer literacy

Airport environment knowledge

Education

High School diploma or GED

Tools

Word

Excel

PowerPoint

Job description

Swissport International seeks a Passenger Service Supervisor to lead staff and ensure exceptional customer experiences in line with Swissport procedures and brand values.

The role emphasizes leadership, safety, budgeting, and continuous improvement, with a pay rate of $23.00–$25.00 per hour and full-time benefits including health, dental, 401(k), vacation, and holidays.

Join Swissport to connect the world of aviation through service excellence and a collaborative team environment.